This Policy explains how we collect and use information that we receive. This policy applies to all information that we collect. This Policy outlines our obligations in managing personal information about our clients, potential clients, contractors and others and our commitment to the Australian Privacy Principles contained in the Privacy Act 1988 (Cth).
It is important to us that you are confident that any personal information that you provide to us or we receive will be treated with appropriate respect ensuring protection of your personal information.
Please ensure that you read this Privacy Policy and the associated Glaser Lawyers, Terms and Conditions of use. By accessing the Glaser Lawyers website you agree to be bound by our Privacy Policy and the Glaser Lawyers Terms and Conditions of use.
The type of information that we collect includes personal information concerning clients, potential clients who contact us as well as suppliers, consultants, employees and applicants for employment. Personal information is information that allows us to identify individuals, such as names, contact details and dates of birth. Personal information also includes any fact or opinion provided that is connected to an enquiry. We may also need to collect sensitive information. Sensitive information is a subset of personal information, such as information or opinion concerning racial or ethnic origin, political opinions, membership of a political association, religious beliefs or affiliations, philosophical beliefs, membership of a profession or trade association, membership of a trade union, sexual orientation and practice, criminal record or health information.
'Personal information' is information or an opinion about an identified individual, or an individual who is reasonably identifiable, whether true or not, and whether recorded in a material form or not.
In general, the type of personal information we collect and hold includes (but is not limited to): names, birth dates, addresses, contact details, occupations, medical history and treatment, memberships and associations, financial and tax records, driver's licence number, marital status, phone number, email address, address, nationality, employment history, income, assets and liabilities. family situations and other information which assists us in conducting our business, providing and marketing our services and meeting our legal obligations.
Some personal information which we collect includes information about a person's racial or ethnic origin, political affiliation, religious affiliation, mental health, disability, trade union or other professional or trade association membership, sexual preferences and criminal record, and other health information.
Personal information is generally collected and held about clients, associates and potential clients, suppliers and their employees, and prospective employees, employees and contractors.
Personal information also includes credit information. Credit information is personal information or an opinion about you that has a bearing on credit that has been provided to you or that you have applied for. Credit information includes information about credit that was applied for or provided to you for domestic, household or personal purposes as well as information about you where you a guarantor of a loan. As part of our services to you, we may obtain credit information about you from a credit reporting agency.
From time to time we may also collect and store automatic non-identifiable information relating to your use of our website or affiliate websites such as www.calendly.com. For example, we may record information such as the areas of our website that you visit along with the time, date and URL of the pages you access, your IP address and / or the previous website that you visited before linking to the Glaser Lawyers website.
We collect, hold, use and disclose personal information to provide our legal services and products; secure litigation and/or disbursement funding; assess and process inquiries and requests for the provision of our services; marketing, including direct marketing and market research and analysis; for the general conduct and management of our business, including provision and enhancement of our services and purchasing goods and services from others; and to meet our legal obligations.
If the personal information we request is not provided, we may not be able to provide the relevant service.
To enable us to maintain a successful business relationship with you, we may disclose your personal information to: organisations that provide products or services used or marketed by us, including intermediaries (such as financial advisers), trustee companies, financial institutions and securitisers; companies and contractors who we retain to provide services for us, such as IT contractors, call centres, stationery printing houses, mail houses, storage facilities, lawyers, accountants and auditors, who will need to have access to your personal information to provide those services; people considering acquiring an interest in our business or assets; and other individuals or companies authorised by you.
By providing us with your personal information, you consent to us disclosing your information to such entities without obtaining your consent on a case by case basis.
Sometimes we are required or authorised by law to disclose your personal information. Circumstances in which we may disclose your personal information would be to a Court, Tribunal or law enforcement agency in response to a request or in response to a subpoena or to the Australian Taxation Office.
In most circumstances, we will collect Information through completed questionnaires and forms that have been provided to us, face-to-face meetings, interviews, business cards, telephone conversations and from third parties. Often, in the context of providing legal services, we collect Information from external professional sources (ie. health professionals, financial advisors, accountants, other legal parties and their legal advisors). With the exception of Information obtained from opposing legal parties, this Information will, in the usual course, be obtained under our clients’ express authority and will be securely stored on their file.
We will generally collect personal information by way of forms filled out by people. We also collect personal information from our web site and the internet, through receiving subscription applications and emails. We also use third parties to analyse traffic at that web site, which may involve the use of cookies. Information collected through such analysis is anonymous.
In some circumstances we may be provided with personal information about an individual from a third party, for example a report provided by a medical professional or a reference from another person.
We hold personal information in secure and confidential files maintained in paper and/or electronic form. Sometimes personal information held by us is securely stored with third party data storage providers. We take all reasonable steps to protect personal information held by us from misuse and loss and from unauthorised access, modification or disclosure, for example by use of physical security and restricted access to electronic records.
The privacy of your information is important to us and we will take reasonable steps to ensure that information about you is not subject to the danger of being lost, destroyed or damaged or of being accessed by unauthorised parties. However we cannot guarantee the security of information about you and do not accept liability if, despite our efforts, loss or damage arises from a failure to maintain privacy.
We utilise Australian and international cloud computing services for storage of client files and email storage, because the security of our clients’ (and pre-clients’) Information is of a paramount concern to us. By providing us with your personal information, you consent to us disclosing your information to entities located outside Australia and, when permitted by law to do so, on the basis that we are not required to take such steps as are reasonable in the circumstances to ensure that any overseas recipient complies with Australian privacy laws in relation to your information.
The Information that is provided to us is stored on computer and paper based files as appropriate. We endeavour to keep all Information safe by taking all reasonable precautions to protect Information from misuse, loss and unauthorised access, modification or disclosure. Our security measures include: educating all of our personnel about the vital importance of client confidentiality and privacy protection, username and password protected access to all of our IT and telephone systems, anti-virus protection to all of our IT systems.
We believe that it is essential that all Information is kept confidential. We will not disclose Information to third parties, without consent, unless it becomes necessary to lessen or prevent a serious and imminent threat to life, health or safety or unless otherwise compelled by law.
We may be compelled to disclose Information by law, for example, under court orders or statutory notices to produce documents under laws relating to social security, taxation, bankruptcy, anti-money laundering, counterterrorism and the management of incorporated entities. Third party service providers may also come into contact with Information when we outsource certain functions, such as: bulk mailing, client experience research, company audits and information technology support. We maintain effective control over such Information at all times and we have contractual arrangements in place with all of our third party service providers to protect Information from unauthorised use or disclosure. In the course of providing legal services and conducting the effective management of our business, disclosure to third party professionals and service providers may occur (e.g. barristers, document reproduction service providers and debt recovery agents).
We have also appointed a Privacy Officer to address any questions or concerns. You may write to our The Privacy Officer, Glaser Lawyers, PO Box 165 ILUKA NSW 2466.
From time to time we may use your personal information to provide you with current information about our services, special offers you may find of interest, changes to our organisation, or new products or services being offered by us or any company we are associated with. By providing us with your personal information, you consent to us using your information to contact you on an ongoing basis for this purpose, including by mail, email, SMS, social media and telephone.
If you do not wish to receive marketing information from Glaser Lawyers, you may at any time decline to receive such information by email: admin@glaser.net.au. We will not charge you for giving effect to your request and will take all reasonable steps to meet your request at the earliest possible opportunity.
We may use technology known as a “cookie” to collect statistical information about you when using internet browsing, mobile or tablet applications. A cookie is a packet of information placed on your computer's hard drive or in memory by a website for record keeping purposes. They can record information about your visit to the site, allowing it to remember you the next time you visit and provide a more meaningful experience.
If you disable the use of cookies on your web browser or remove or reject specific cookies from our website or linked sites then you may not be able to gain access to all of the content and facilities on those websites.
We will take reasonable steps to protect your personal information, including your credit-related personal information, by storing it in a secure environment, and when the information is no longer needed for any purpose for which the information may be used or disclosed, it will be destroyed or permanently de-identified.
We will also take reasonable steps to protect any personal information from misuse, loss and unauthorised access, modification or disclosure.
It is important to our relationship that the personal information we hold about you is accurate and up to date. During the course of our relationship with you we will ask you to inform us if any of your personal information has changed.
If you consider that any information we hold about you is incorrect, you should contact us to have it updated. We will generally rely on you to assist us in informing us if the information we hold about you is inaccurate or incomplete.
We will provide you with access to the personal information we hold about you, subject to limited exceptions in the Privacy Act as outlined below. You may request access to any of the personal information we hold about you, including any credit-related personal information we hold about you, at any time.
To access personal information that we hold about you, use the contact details specified below. We may charge a fee for our reasonable costs in retrieving and supplying the information to you.
There may be situations where we are not required to provide you with access to your personal information. For example, such a situation would be information relating to an existing or anticipated legal proceeding with you, or if your request is vexatious. An explanation will be provided to you if we deny you access to your personal information we hold. You have rights to access and seek correction of your personal information held by us, as set out in Australian Privacy Principles 12 and 13. Please address all requests for access and correction of personal information to The Privacy Officer, Glaser Lawyers, PO Box 165 ILUKA NSW 2466. In most circumstances it will be necessary for us to identify you in order to provide you with legal services.
You may request further information about the way we manage your personal information or lodge a complaint by contacting our Privacy Officer(s) on the contact details below.
We will deal with any complaint by investigating the complaint, and providing a response to the complainant within 15 business days, provided that we have all necessary information and have completed any investigation required. In cases where further information, assessment or investigation is required, we will seek to agree alternative time frames with you.
To contact us, please email us at: admin@glaser.net.au.
We are constantly reviewing all of our policies and attempt to keep up to date with market expectations. Technology is constantly changing, as is the law and market practices.
As a consequence we may change this Privacy Policy from time to time or as the need arises.
This Privacy Policy was last updated on 7 June 2015.
The following are the Terms and Conditions between you and Us that set forth the terms and conditions for your use of Our websites or Site. Please read these terms carefully before using the Our websites. Using Our websites indicates that you have read, understood, and agree to be bound by the Terms and Conditions of Use and to comply with all applicable laws and regulations. If you do not accept these terms, please do not use our websites.
1.
Your access to our websites is subject to our Privacy Policy, notices, disclaimers and any other relevant content published on this Site. If you use any of the services identified on the Site for which additional or alternative terms and conditions are referred to, by accessing, viewing or otherwise using those services, you agree also to be bound by and comply with those relevant terms and conditions.
2.
To the extent possible we choose to carry out all transactions by means of electronic communication in accordance with the Electronic Transactions Act 1999 (Cth) and any regulations. You consent to using electronic means to form, or agree, or agree to, or bind you to , legal obligations. Therefore, where you indicate through electronic means your agreement to, or acceptance of, terms and conditions, offers and other documents, you will be taken to have agreed to, or signed them.
3.
You agree that any where We are required, by law or otherwise, to provide you with any documentation you consent to the provision of that document electronically through the links on this website or any other means We choose to use. Paper documents may no longer be given to you and you must regularly check your email, Activity Feed, your Account, text messages and Our Websites for the documents. You may withdraw your consent to the giving of documents by electronic communication at any time by emailing us at admin@glaser.net.au. We suggest that you print a copy of the document, or file it electronically, for future reference.
4.
To access our services you will also need to agree to receive notices, information and other disclosures in electronic form. We carry out all transactions by means of electronic communication in accordance with the Electronic Transactions Act 1999 (Cth) and any regulations. You also consent to receive notices, information and other disclosures in electronic form we choose to use, through the links on Our websites or any other means.
5.
You agree to our defined policies and procedures with respect to the collection and use of any Personal Information which are outlined in Our Privacy Policy. No part of terms and Conditions is intended to contradict any of Our privacy policies. Please read Our Privacy Policy before providing Us with any Personal Information.
6.
Glaser Lawyers will not be liable for any damages (including direct, indirect, consequential, incidental and exemplary) in the event that this site is unavailable to users (by virtue of interruption, suspension or termination) for any reason, including due to computer or communications link downtime attributable to malfunction, upgrades or preventative or remedial maintenance activities.
7.
Glaser Lawyers will be under no liability to users in respect of any loss or damage (including consequential loss or damage) which may be suffered or incurred or which may arise directly or indirectly in respect of services supplied by Glaser Lawyers.
8.
Glaser Lawyers accepts no liability whatsoever for the misuse of users' passwords and log in codes. You agree to notify Glaser Lawyers if your password is lost, stolen, disclosed to an unauthorised third party, or otherwise compromised. You agree that you are entirely responsible for any and all activities that occur under your account.
9.
These terms and conditions are subject to change at the sole discretion of Glaser Lawyers. We may, at Our sole discretion, vary or modify these Terms of Use without prior notice. Any varied or modified Terms of Use will appear on the website. Any subsequent access to, or use by you of the Site will constitute an acceptance of varied or modified Terms of Use.
10.
Glaser Lawyers will not be liable for any loss caused by a failure to complete an application.
11.
These terms and conditions are subject to change at the sole discretion of Glaser Lawyers.
12.
Users warrant that all information they provide on the site is accurate, does not breach any law or the rights of any person.
13.
You may not sell or modify the material or reproduce, display, distribute, or otherwise use the material on this website in any way for any public or commercial purpose without the express written authorisation of Glaser Lawyers.
14.
You shall not copy or adapt the code or software that Glaser Lawyers creates to generate its pages.
15.
You shall not 'frame' or 'mirror' any materials or third party content contained on or accessible from the Glaser Lawyers websites on any other server or internet based device without the advanced written authorisation of Glaser Lawyers.
16.
Glaser Lawyers will not be liable for any damages (including direct, indirect, consequential, incidental and exemplary), if a candidate is not given, or does not obtain a job for any reason or if there is any deficiency or inaccuracy in the site attributable to a lack of maintenance of the site or in relation to the accuracy, sufficiency or otherwise of your application.
17.
All users warrant that they have not relied on any representation made by Glaser Lawyers which has not been expressly stated in these terms and conditions, or upon any descriptions, illustrations or specifications contained in any document including publicity material produced by Glaser Lawyers.
18.
On lodging material, users indemnify Glaser Lawyers and its officers, employees and agents against any claim, demand, injury, direct or indirect damage, loss or cost, liability, right of action or claim for compensation in contract, under statute or in tort (including negligence) made against or suffered by any of those indemnified arising, in whole or in part, as a result of your application, or any activity that is expressed in these terms and conditions to be the responsibility of the user, or breach of these terms and conditions.
19.
Glaser Lawyers does not monitor your data or transmissions, yet, Glaser Lawyers does actively monitor accounts for system utilisation. Upon any breach of this agreement, or inappropriate use of Glaser Lawyers services as determined by Glaser Lawyers in its sole discretion, Glaser Lawyers reserves the right to terminate your registration. Glaser Lawyers's preferred course of action is to advise you of your inappropriate use or breach of this agreement and recommend any necessary corrective action.
This Terms and Conditions was last updated on 7 June 2015.